Rosland Capital Review - Summary
In this Rosland Capital review, we found that Rosland Capital is one of the best gold IRA companies around with a solid reputation in the investing community. We'll cover their brief history, custodian, fees, customer reviews and how to start a gold IRA with Rosland. We gave Rosland 3/5 stars.
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Rosland is a very active company. Besides several celebrity endorsements, Rosland often appears in various commercials.
They're one of the few precious metals companies operating out of the U.S. to have expanded outside of the nation and into multiple European countries. That tells us something about their reach.
On the other hand, there's something to be said about expanding too fast without having domestic bases covered. But before we go into reviews and products, let's see what the company is about.
What Is Rosland Capital?
Rosland Capital was founded in 2008 by the current CEO, Marin Aleksov. With nearly 15 years in the industry, it makes Rosland one of the most experienced companies offering gold IRAs. Aleksov further claims to have two decades of experience in the precious metals industry, perhaps unrelated to the company.
Aleksov has appeared in lots of mainstream media publications to discuss things surrounding the economy, along with securing numerous celebrity endorsements that have undoubtedly helped place the company into the limelight.
As the website informs us, Rosland Capital expanded into the U.K. in 2014, before many prominent domestic gold IRA companies even opened up shop. They later expanded onwards to have offices in Germany and France.
As we said, it's fairly unusual to see a gold IRA company have this many branches. It tells us that they place a heavy emphasis on precious metals dealerships as opposed to being a specialist for gold IRAs.
The interesting point is that the company claims to employ 50 people. We have to wonder if this is a large enough number of employees even for a gold IRA company operating strictly within the U.S., and whether this relatively low number contributed to some of the complaints.
Nonetheless, Aleksov says that he is available himself to provide customer support in some capacity when necessary.
Rosland Capital Fees
The website gives us a fairly straightforward insight into their fee structure, as far as custodial services are concerned.
Rosland Capital fees typically consist of:
- $50 to set up the gold IRA
- $100 annual maintenance fee
- $100 to $150 storage fee, presumably based on whether the customer opted for segregated storage or not
- Some other minor custodial fees
- From what we've gathered, $10,000 is their minimum investment, which is among the lowest out of any competitor
An obvious issue is the lack of clarity surrounding fees on purchases, transactions, and so on. We imagine this might have been the result of a few complaints. Likewise, they have no sort of fee-waiving program like many of their competitors do.
Custody and Storage
Rosland Capital lists Equity Institutional as their custodian of choice, though not the only one. Presumably, this means that they work with other custodians both of their own choosing and some that you yourself might be involved with.
Their only storage option is the Delaware Depository, which just recently opened its second facility.
Delaware Depository is undoubtedly one of the top storage facilities in the nation, providing services for many of the biggest names in finance.
That said, many gold IRA investors prefer to store precious metals closer to home, and having only Delaware and Nevada as your storage options can feel limiting.
Rosland Capital Products
From the moment one visits the site, one gets the notion that gold IRAs are secondary.
That's not to say Rosland Capital IRAs aren't good, but it's clear that the company places a heavier emphasis on being precious metals brokers.
The store section is very intricate, split up into many sections: gold, silver, platinum, bars, bullion coins, premium coins, exclusive specialty coins, IRA-eligible products, PGA TOUR, and Formula 1.
Yes, a little odd, we know. Once you get accustomed to it, however, it makes browsing through the inventory much easier. Those interested in only IRA-eligible bullion can browse just through that without getting confused.
The biggest issue with the store, and one that many customers have mentioned, is that there is no pricing. The site shows the U.S. national debt.
Why not simply list the prices? Perhaps it's an oversight, if so, it's a big one.
It's rare to go buying precious metals and see that the vendor does not have any prices listed, if not almost unheard of.
While it's more common among gold IRA companies, with Rosland making a point of shipping to multiple countries in Europe, we believe pricing transparency is critical.
Let's try and group their products based on precious metal for simplicity's sake.
There are far too many products to cover, really, so we'll go over the major IRA ones and give a brief mention to others. American Eagle Gold coins in both bullion and proof, American Buffalos, Austrian Philharmonic Gold coins, and Canadian Maple Leaf gold coins are all available in multiple denominations.
There is a lack of transparency when it comes to gold bullion bars. The website says that the weights range from one ounce to 400 ounces and that the manufacturer depends on what's available.
There are various numismatics coins that, as we said, would take too long to cover. It certainly helps bolster what was an already strong inventory.
Besides the Formula 1-themed gold coins, Rosland Capital also has PGA TOUR silver and gold coins, a golf-themed denomination exclusive to the company.
Their selection of IRA-eligible silver is surprisingly weak relative to their offering in general. Digging deeper, it seems to be an issue with the website itself as opposed to the inventory.
For some reason, IRA-eligible silver bullion shows up in the "silver" category, but not the "IRA-eligible" one. This will definitely cause some confusion among visitors.
From what we've gathered, there are American Eagle Silver bullion and proof coins, Canadian Maple Leaf Silver coins, and silver bullion bars. There's also the Silver Britannia, numerous "junk silver" coins and numismatics, including both Formula and golf-themed coins.
Despite having an entire section for platinum, the only product available is the platinum bullion bars. The website does state that they're made by PAMP and lists the available weights. There are no coins in this category. Inventory depletion?
Even though palladium is normally less prominent than platinum, the opposite holds true with Rosland Capital. The website offers 1oz Canadian Maple Leaf palladium coins, along with palladium bars that conspicuously lack details.
These products are listed in the IRA-eligible category while platinum isn't for unclear reasons.
Rosland Capital Reviews From Around The Web
We found quite a few Rosland Capital reviews during our research, so there's plenty to go on.
The Better Business Bureau (BBB) gives it an A+ rating and has also accredited the company, which is undoubtedly a plus. The ratings on the website are more than decent, with a 4.47 score based on 190 reviews.
That said, the company has a fairly large number of complaints, whether due to the size of its client base or something else.
22 complaints closed in the last 3 years and 7 in the last year. Some companies won't even have half that in the entire time frame since they opened their doors. What are customers complaining about? Primarily, premiums.
Complaints about hidden fees and overpriced coins are very prominent. There's even something about delivery issues.
While some of the complaints do look strange, Rosland answers to each of them in what looks like a reasonable manner, if not necessarily totally satisfactory to the consumer.
The Business Consumer Alliance (BCA) gives them an AAA rating, the highest available, and they have a 5 out of 5-star rating based on 10 reviews.
This is the case despite there being 6 complaints on the website, supporting the notion that Rosland does indeed work to reimburse customers.
Trustpilot only has 2 reviews, one of which is a 5-star and the other a 1-star. One praises the company, the other insists that they're bad actors. Both seem equally convinced. Who to believe? They also don't have a ConsumerAffairs profile for unclear reasons.
In general, the reviews are definitely mixed, but certainly leaning heavily toward the positive. You'll have to gauge the negative reviews and perhaps check other websites as well to get a full idea of whether this is the company for you.
Rosland Capital Alternatives
We've reviewed a number of Rosland Capital gold IRA alternatives, with out top IRA providers listed below, but if you want to buy gold, silver, or other precious metals outside of an IRA, there's plenty of great bullion dealers out there.
Noble Gold has an interesting selection of unique coins and bars (as well as a gold IRA), Pacific Precious Metals has some unique products as well, and Fidelity or Vanguard might be good options for you if you're looking for other types of gold investing (stocks, bonds, ETFs, etc.).
Here's the ones that get the highest marks from us:
# 1 - Augusta Precious Metals (Most Trusted)
Augusta Precious Metals is our top gold IRA company recommendation. They have a great reputation, are great for high networth individuals, and have been around since 2012. They are almost completely focused on precious metals as their name suggests. Augusta Precious Metals is extremely well rated by both the Better Business Bureau as well as the Business Consumer Alliance.
# 2 - Birch Gold Group (Best Choice For New Investors)
Birch Gold Group is a company with almost two decades of history. They’re gold IRA specialists with a great reputation that charges low fees and has an excellent as well as easy buyback program. Birch Gold Group is recommended for new investors since they’re easy and efficient to work with, have low fees and you can start a gold IRA with them for as low as $10,000.
# 3 - Advantage Gold (Best For IRA Rollovers)
Advantage Gold is a relatively young company that’s been in business since 2014 and an awesome gold IRA company to work with for a rollover. They specialize in converting eligible accounts into precious metals IRAs and deal with both precious metals IRAs as well as cash sales of precious metals.
# 4 - Goldco Precious Metals (Best Gold Selection)
Goldco Precious Metals has been around since 2006 and they handle both IRA as well as non-IRA transactions. Goldco Precious Metals is highly rated on multiple sites such as TrustLink, Google Reviews and most importantly the Better Business Bureau.
# 5 - American Hartford Gold (Best Customer Service)
American Hartford Gold is easily one of the most trustworthy gold IRA dealers, with near pristine ratings and reviews online, great product inventory, and super a super helpful team with great customer service. It's obvious they care about their customers. On the other hand, if you're looking for platinum or palladium, you're out of luck. We gave AHG 5 out of 5 stars.
Rosland Capital FAQs
No, he doesn't. William Devane is one of Rosland's several celebrity endorsers, though perhaps the most prominent. For as much as the company's CEO claims to have been seen in the media, it seems that Devane has somehow become synonymous with the brand instead. We'd say that, however much Rosland Capital spent on their partnership with Devane, it was well worth it.
Rosland Capital can be said to have a focus on shipping precious metals. Their sizable physical gold inventory, along with other precious metals, is available to everyone in the U.S. and even abroad. The company says that its 14-day shipping time is the best in the industry, but we'd say a few competitors can match or even beat that.
Rosland Capital isn't exactly a bad choice. However, you probably want your precious metals dealer to be more clear in regards to pricing. The more we look into the complaints, the more recurring the theme of customers feeling dissatisfied with the price of the coins and so on. It's not clear whether there was some kind of sales malpractice that made them believe the products are cheaper, or if they simply glossed over the sales quote.
Rosland Capital has some of the most popular gold and silver coins in many denominations. It also has so many numismatics that we imagine fetching quite a high price. There is nothing to suggest that any product Rosland Gold has shipped was mislabeled in any way, so the gold coin you got from them is most likely worth a pretty penny. Only question is, how much was the markup?
Rosland Capital review - Verdict
With close to 15 years in the business, a massive inventory, and offices in multiple countries, things are bound to get a bit hectic. So we don't make too much out of the customer complaints that Rosland has gotten.
They've looked to resolve each of them in a timely fashion, even when the customer claims otherwise. If this wasn't the case, they wouldn't be able to hold such a high rating with the BBB and BCA.
Still, there are parts of the company that come off as less-than-ideal. Rosland Capital is a precious metals broker more so than a gold IRA company, yet there are no prices on the website.
The inventory is impressive, but there is little question that every visitor wants clearer pricing and mark-ups when purchasing precious metals. For what it's worth, some of the customers also complained that their coins are "overpriced".
Presumably, this means that Rosland Capital charges a higher premium on its products than quite a few of the competitors.
The information on the website is straightforward and can serve to educate very novice customers in regards to how precious metals investment fits into a retirement account.
Yet there is no escaping the vibe that the Rosland Capital gold IRA is "just another product" as opposed to being a company priority. The expansion into other countries corroborates this.
We've seen little, if anything, to suggest that your retirement savings will be badly placed in a self-directed IRA offered by Rosland. On the other hand, working with a specialist precious metals IRA provider will undoubtedly leave you with a greater sense of comfort.
You'll know that retirement investment is the company's top priority, as opposed to serving as a fairly exotic dealer of precious metals.