If you ever get stuck using the GoHighLevel platform, GoHighLevel Support team is readily available to assist.
They offer plenty of support channels including a live chat widget, help-desk portal, phone calls, support tickets, and a Facebook community.
In this post, we’ll take a deep dive into each of the GoHighLevel support channels and how you can use them to solve your issues.
What Are GoHighLevel Support Channels?
As a GoHighLevel customer, it is more than likely that you’ll someday run into issues and need help.
For this reason, GoHighLevel provides an array of channels to access customer support services:
- Live Chat
- Phone Call (toll-free)
- Self-help Portal
- And more
Most of these support channels will require you to be an active GoHighLevel customer.
But if you’re not a user, you can still use the toll-free phone number, support portal, or chat widget on the GoHighLevel homepage (it’s different from the live chat feature).
Now, let’s have a detailed look at all the support channels.
GoHighLevel Live Chat Feature
GoHighLevel live chat feature was designed so you can talk to a HighLevel rep and solve your issues immediately. The feature is only available to HighLevel Agency admins and you need to be logged in to access it.
When logged into your GoHighLevel account, click the blue circle icon at the top right-hand corner of the screen.
A chat window opens up and you’ll be connected to a HighLevel rep. In cases where the rep can’t immediately resolve your issues, they’ll raise a ticket in the support portal and follow it up.
GoHighLevel Phone Call Support
If you prefer talking to a support agent on the phone, GoHighLevel has a toll-free phone number you can call to resolve your issues.
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You can call +1 (888) 732-4197 for billing, onboarding, sales, and support-related requests.
This number is available 24/7 for calls.
Note: All inbound calls to the number will go through a verification process. In this process, you’ll be required to provide your agency relationship number, your GoHighLevel login email address, and a confirmation that you are an authorized agency admin.
GoHighLevel Support Portal
GoHighLevel built a comprehensive knowledge base to offer support and help you clearly understand all its tools and features. HighLevel portal is accessible whether you have an active account or not.
It contains a ton of pages that house a mix of:
- Step-by-step guides
- Demonstration videos
- How-to guides
- Feature overviews
- Troubleshooting common issues
- And much more
One good thing is that the support guides and articles have been neatly categorized into various sections.
This makes it fast and easy to find a relevant solution. You can look through the knowledge base and access all the material whether you purchased the software platform or not.
GoHighLevel Facebook Group
GoHighLevel runs an active community on Facebook with over 44k group members.
But it’s a private group only meant for paid subscribers. In fact, they’ll ask you a series of questions (such as your HighLevel account email) when you try to join to verify you’re a customer.
As a member of the community, you get to ask support questions, contribute, and help others.
GoHighLevel YouTube Channel
The GoHighLevel YouTube Channel is actively updated with videos from feature releases, training sessions, webinar replays, and more.
It’s a goldmine that’s accessible to anyone interested in learning more about GoHighLevel.
One cool thing is that GoHighLevel uploads videos from every session in their series of live workshops, courses, or in-depth training events.
So if you miss a workshop or event, you can catch up on the replay via YouTube. Make sure you subscribe to the channel to be updated on new feature releases and training content.
GoHighLevel Free Training Events
GoHighLevel organizes live learning events weekly that are accessible to anyone who wants to learn more about the CRM platform.
From their events page, you’ll see a calendar view of all the past and upcoming events or training programs.
Every week, they organize marketing webinars, strategy sessions, group demo calls, and Q&A sessions to keep their community engaged.
For instance, you can register to join the On-Demand Demo Webinar of HighLevel.
Verdict: Is GoHighLevel Support Any Good?
GoHighLevel Support is available 24/7 to their customers.
Whether it’s looking through the self-help portal, speaking to a rep on the phone, or using the live chat feature, there’s a range of support channels to address the issues you or your client face.
So you can be confident that the HighLevel team doesn’t take customer support lightly and is available to offer all the help you need when you get stuck. Get GoHighLevel 30-day free trial deal.
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